Shipping & Returns
COVID-19 SHIPPING UPDATE
We are currently experiencing an increased demand to Online Orders. While we try to fulfill your orders within four business days, the reduction in freight capacity is also causing a further delay across the postal network.
We are available for all questions you may have, so please do not hesitate to get in touch with Jamie on email ( email@example.com ) or phone ( 0415 941 251 )
Your patience and understanding is appreciated as we navigate through this ever changing environment together.
SHIPPING TO AUSTRALIA
We offer free shipping on orders over $150 or a $9.99 flat rate on all other orders for Australia.
Orders are dispatched from Werribee or Geelong, VIC.
- Delivery made between 9am-5pm Monday – Friday via Aus Post.
- VIC and NSW metro areas delivered within 2-10 business days after order is placed.
- All other areas within 9-14 business days after your order is placed. Orders to remote areas (i.e Norfolk Island etc etc), are a case by case scenario
*Some rural deliveries may take longer.
Please note we do not deliver to parcel lockers or PO boxes.
REST OF WORLD
Retreat Australia do not currently offer international shipping to countries outside of Australia and New Zealand. If you are interested in our products please get in touch with Jamie on email ( firstname.lastname@example.org) .
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email email@example.com with your order number and details of the item/s you'd like to return.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon arrival and contact Jamie immediately on 0415 941 251 if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.